Money and goods return policy



Our policy takes 30 days. If the purchase has passed 30 days,unfortunately, we can not offer a refund or exchange.

To return your product to be used and the same, that you received it. It must also be in its original packaging.

Some types of goods are not refundable. Perishable goods, eg., Food, flowers, newspapers and magazines can not be returned. We also do not accept goods that are intimate and sanitary goods, hazardous materials or flammable liquids or gases.

Additional non-refundable items: 
* Gift Certificates 
* Downloadable software products 
* Some of the health and personal care items

To return the goods, you have to provide a purchase receipt or other proof of purchase.

Please do not send your purchase to the manufacturer.

There are certain situations when only given a partial refund (if applicable) 
Books obvious use bookmarks, CDs, DVDs, VHS tapes, software, video games, cluster disks or vinyl record packaging which has been opened. Any object whose primary condition is not the same, is damaged or missing parts for reasons not due to our error. Any product returned after more than 30 days after delivery.

Refunds (if applicable) 

when your refund has been received and verified, we will send you an email letting you know that we received your returned item. We also inform you of your refund approval or rejection. 
If you submit your refund is processed, and the credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed payments (if applicable) 

If you have not received a refund, first check your bank account again. 
Then contact your credit card company, it may take some time until returned officially announced. 
Another contact your bank. Before returning the money, often carried out some processing time. 
If you make all of this and still have not received a return of the funds,please contact us by email or web form.

Sales (if applicable) 

may be returned only to the normal price of goods sold, but the sell-off items can not be returned.

Exchanges (if applicable)

we change only goods where they are defective or damaged. If you want to change the same item, please send us an email. Email address indicated on web site and send your item at agreed address.


If the item has been marked as a gift when it was purchased and sent directly to you, you get credit for your gift returned goods value. After receiving the returned item, you will receive a gift voucher.

If the item was not purchased as a gift, the gift giver or by order, which will be sent to you later, we will send the gift giver refund.

Shipping back

To return the product, you should send your product to indicated to you by phone.

You will be responsible for their shipping costs for your goods return payment. Shipping cost refunded. If you get a refund, return costs will be deducted from the refund.

Depending on where you live, the time that you can take your product has changed, can change.

If you send the product for more than 75 EUR or USD, you should consider using the traced delivery service or purchase shipping insurance. We do not guarantee that we receive your returned item.

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